A Disastrous Match Made in Singapore

In a bizarre twist of fate, a 63-year-old Singaporean woman, known simply as Zhang, found herself deeply frustrated by a dating agency's shocking matchmaking blunder. After investing a staggering $3,199 in a one-year premium package from Lovestruck in 2022, she expected to meet someone well within her preferred age range.

Initially, Zhang was promised a match with a man in his 60s, a business investor in China. "I thought that sounded just right for me!" she exclaimed. However, her hopes quickly crumbled when the agency failed to arrange any meeting, citing the man’s travel plans. Instead, her mobile app started flooding her with profiles of an unsuitable candidate—a man in his 80s, a decade beyond her specified age limit. Zhang lamented, "I clearly told them I wanted someone younger, but they kept sending me these mismatches!"

Refusing to settle for this considerable age gap, Zhang sought a refund, only to have her request tossed aside. Her story is one of many illuminating a growing dissatisfaction among users of the agency.

Another Horror Story from a Frustrated Client

Zhang isn’t alone in this matchmaking nightmare. Another disappointed customer, identified as Qi, poured over $3,600 into Lovestruck, drawn by their claims of providing high-caliber matches. To her dismay, she was linked with a man who was still entangled in a marriage not yet finalized. Qi expressed her concern, saying, "I feared being labeled a mistress and ended things immediately."

After paying for a six-month premium package, Qi briefly thought she had found a good match with a 55-year-old man, only for the second date to bring shocking revelations about his still-active marriage. She recounted, "I was blindsided when he started talking about his wife during our date!"

The Agency Under Fire

Both women’s experiences unveil systemic issues within the dating agency. In response, Lovestruck maintains that clients sign contracts agreeing to trust the agency’s judgment over their own preferences, leaving many feeling trapped.

The increasing discontent among users has caught the attention of the Consumers Association of Singapore, which reported a surge in complaints against Lovestruck, with numbers rising from 29 in 2022 to 54 just this year.

As more people share their disheartening experiences, the agency faces mounting pressure from the public and scrutiny over its matchmaking practices.