The Distressing Experience of Asha Devi

The complainant, Asha Devi, experienced a nightmare during her journey from Sweden to Delhi, which included layovers in Berlin and Abu Dhabi. She alleged that her check-in luggage, which was not returned to her in a timely manner, contained valuable items worth approximately ₹30 lakh (around 24 lakh Swedish Krona) and 30 grams of gold jewelry.

Details of the Incident

According to the court's findings, the troubles began at Berlin airport where Devi's flight was unexpectedly upgraded to business class. Due to limited space in the overhead compartments, her luggage was relocated. Upon arriving in Delhi, she discovered her bag was missing, leading her to file a ‘Lost Cabin Baggage’ report. Several days later, her luggage was returned but wrapped in plastic, raising eyebrows about its handling.

Upon inspection, Devi claimed that her money, a gold chain, a wristwatch, and a Sony mobile phone were missing. Unfortunately for her, when she sought action from Etihad’s personnel, no resolution was forthcoming. The airline responded to the court, arguing that Devi's claims were unsubstantiated and suggesting that responsibility lay with Air Berlin, who had relocated her bag.

A Growing Concern for Travelers

This case has reignited discussions about airline liability and the security of passenger possessions while traveling. What passengers need to understand is that substantial valuables should be declared at check-in to ensure they are covered under airline policies. Additionally, this incident sheds light on the importance of documenting the contents of checked luggage and considering adequate travel insurance.

As air travel continues to recover and grow post-pandemic, travelers must stay vigilant and aware of their rights. Incidents like these remind passengers to demand better service and accountability from airlines to prevent similar distressing experiences.

Etihad Airways' track record and responsibility in mishandling passenger baggage remain under scrutiny, prompting potential calls for stricter regulations within the airline industry.

Conclusion

Stay tuned for more updates on this evolving story!