Where to Find Your Tickets:

1. **Through the Mirvish App:** Simply log in to your account and navigate to the Mirvish Digital Ticket Wallet featured on the app's home screen.

2. **Directly from Your Digital Wallet (No Downloads Required!):** Head over to mytickets.mirvish.com, and enter the email linked to your ticket purchase. You'll receive a 6-digit access code via email from [email protected]—use it to unlock your tickets.

**Tip:** Your QR code for entry appears only 90 minutes before the show begins and, to boost security, it refreshes every 30 seconds. Make sure to keep your mobile device handy, as it's your ticket into the show!

If you encounter any hurdles finding your tickets upon arrival at the venue, just ask our helpful ushers or visit the box office for support.

Sharing Your Tickets Made Easy:

You can securely share your tickets in just a few straightforward steps with the Mirvish Digital Wallet:

1. Select the tickets you wish to share and hit SHARE.

2. Fill in the recipient's name and choose the tickets to share, then tap NEXT.

3. Confirm the sharing process and send an access link through your preferred method—text, email, or messaging apps.

4. After the link is sent, tap "I'M DONE."

5. Once your guest accepts, the tickets will be safely stored in their own Mirvish Digital Wallet.

Do I Need the Mirvish App?

Absolutely! The Mirvish app remains functional for accessing your digital wallet. Just open it and tap VIEW TICKET WALLET to manage your events.

No Mobile Device? No Problem!

If having a mobile device is not an option, you can call 1.800.461.3333, and we’ll gladly arrange for your tickets to be mailed, or you can pick them up at the Box Office.

Data Issues? We’ve Got You Covered!

All Mirvish theatres provide free Wi-Fi in the lobbies, so you can still connect and access your wallet even without mobile data.

Account Setup:

Great news! If you’ve made previous transactions on mirvish.com, you can use the same login details for your digital wallet—no need to set up a new account.

Why Does the QR Code Refresh?

This essential security feature ensures safety against counterfeit tickets. By changing every 30 seconds, the QR code guarantees that only one person can access the ticket at a time.

Can I Print My Ticket?

Refrain from printing your tickets. Since the QR codes update frequently, screenshots or printouts won't be accepted for entry.

Mailed vs. Digital Tickets:

Know that currently, you cannot access both digital and physical tickets at the same time. To view your event, log in to your account directly.

Are My Existing Tickets Still Valid?

Yes! Any tickets you've obtained before September 20, the launch of the digital wallet,—whether mobile or printed—remain valid for entry.

Can I Use a Computer to Manage My Wallet?

Yes, you can view and manage your tickets from any desktop, tablet, or mobile device. Remember, on the event day, you'll need to scan your ticket through your mobile phone.

Adding to Apple Wallet:

Digital tickets can be added seamlessly to your Apple Wallet. Just remember: if you have any changes to your tickets, you’ll need to re-download them from mytickets.mirvish.com.

Got More Questions?

If you need assistance or have further inquiries, feel free to reach out to our dedicated Audience Services team at 1.800.461.3333.

Unlock your magical theater experience today with the Mirvish Digital Wallet—it's time for a smooth, secure, and spectacular adventure in the world of performing arts! You don’t want to miss this!