A Momentous Achievement for VISTA Eye Specialist

VISTA Eye Specialist, in collaboration with renowned patient experience expert Shareef Mahdavi, has reached an incredible milestone! Their innovative PX Ninety program has just been featured in the esteemed April issue of Cataract & Refractive Surgery Today (CRST), a top U.S. medical journal. This global recognition positions VISTA as a trailblazer in purpose-driven eye care while proudly showcasing Malaysia on the world stage.

Transformative Initiatives Under PX Ninety

Since embarking on this groundbreaking partnership in November 2024, VISTA has launched several revolutionary initiatives across its 18 centers, such as: - Introducing PX Ninety's profound 12-workout transformation journey. - Training a dedicated team of Experience Champions to provide emotionally intelligent care. - Implementing the Ikigai Journey Box, turning patient milestones into cherished memories. - Enhancing clinic workflows to improve communication, reduce wait times, and increase transparency.

Impressive Results That Speak Volumes

The impact of these initiatives has been nothing short of remarkable, leading to: - Over 500 new 5-star reviews on Google and Facebook. - A surge in patient referrals and satisfaction scores. - Heightened team morale and engagement. - Recognition as one of Newsweek Asia's Top Private Hospitals for 2025.

A Global Standard in Patient Care

"Being featured in CRST means that our approach to patient experience isn't just commendable locally; it's celebrated by international authorities," said Carol Heng, Chief WowX Officer. "Our patients are receiving world-class care infused with soul." VISTA's unique blend of behavioral science and the Japanese philosophy of Ikigai enhances the entire patient journey, making it both medically sound and emotionally fulfilling.

Heartfelt Testimonials from Real Patients

The true measure of success comes from patient stories: - "I chose VISTA for my cataract surgery after thorough research. The team made me feel at ease, and now my vision is sharper than ever! Watching TV feels like I'm in high definition!" - "The doctor explained every detail, making my daughter comfortable enough to nap during her exam. We felt reassured and grateful for such a warm experience!"

Setting a New Benchmark in Eye Care

Shareef Mahdavi, author of *Beyond Bedside Manner*, praised VISTA, stating, "VISTA is pioneering what patient-first healthcare truly means." The transformation at VISTA is just beginning. Future plans include: - Empowering staff with personal growth opportunities. - Launching community outreach programs. - Expanding PX Ninety into new service areas across Malaysia.

Regional Interest in VISTA's Innovative Model

VISTA's success story is drawing attention from healthcare delegations in the region, including groups from Vietnam, Thailand, and Indonesia, eager to adopt VISTA's exemplary WowX principles.

About VISTA Eye Specialist

With 18 centers throughout Malaysia, VISTA Eye Specialist is a premier institution specializing in cataract, refractive, and myopia care. Known for its clinical excellence and dedication to patient experience, VISTA is redefining standards in modern eye care. As a multiple award-winning and B Corp Certified organization, VISTA is recognized not only for its outstanding medical outcomes but also for its innovations and exceptional customer service.