Introduction

The struggle for people with disabilities (PWDs) seeking employment is rooted in systemic biases that many feel are deeply entrenched in Singapore's workplace culture. Ms. Susan Tan (a pseudonym), who is deaf, has faced rejection from potential employers who praised her qualifications yet declined to hire her, citing concerns about her ability to communicate effectively with clients. “It’s frustrating to hear such assurances only to be let down because of my disability,” she shared in a text message.

In her job history, Ms. Tan recounts experiences of wrongful dismissal and unconstructive criticism, which highlight a disturbing trend of exclusion. Despite successfully landing a few freelance tutoring gigs, she often feels marginalized. “During the work meetings, I often have to bear the burden of securing my own sign language interpreter, and I miss out on so much when my coworkers chat and I’m left out,” she lamented.

Recent findings from Singapore's inaugural disability trends report reveal a sobering truth: only about half of surveyed individuals displayed positive attitudes toward PWDs in the workplace in 2023, a drop from nearly 60% in 2019. Alarmingly, the percentage of participants expressing negative views about PWDs has risen from 9% to approximately 14%. Experts believe this shift might stem from a collective fear of the unknown, as well as a prevailing lack of social skills among PWDs, often cultivated by overprotective environments.

Challenges and Opportunities

Though the employment rate for PWDs has shown a modest increase from 28.2% in 2018/2019 to 32.7% in 2022/2023, the journey toward full workplace inclusivity remains ongoing. The CEO of SG Enable, Lee May Gee, emphasized that uncertainty and discomfort often characterize employer and employee interactions involving PWDs. This lack of familiarity leads to hesitance to hire or fully include individuals with disabilities in workplace dynamics.

Notably, the study highlighted that respondents who interacted with PWDs at least twice in the past year exhibited more positive attitudes, signifying the potential benefits of fostering inclusive environments. As automation and technology advance in the workplace, essential soft skills such as emotional intelligence and effective communication are invaluable—qualities that PWDs sometimes struggle with due to limited social exposure in their formative years.

Creating Change: Bridging the Gap with Skill Development

For individuals like Mr. Rendi Toh, who has lived with Alstrom Syndrome and is blind, the journey to employment was a challenge that required building confidence and developing vital interpersonal skills. Through programs at Human Capital, he honed his abilities in communication and teamwork, which ultimately led him to a position in an innovative dining experience. However, he too encounters moments of misunderstanding among colleagues unfamiliar with his disability.

Experts like Azlin Amran from local charity SPD stress that PWDs must learn to showcase their strengths with confidence to combat prevailing stereotypes. Furthermore, individuals who acquire disabilities later in life should be given time and support to process their experiences and adapt to their new realities.

To combat bias, organizations such as SG Enable offer workshops for employers, simulating the challenges faced by PWDs to develop empathy and awareness among teams. Simple exercises like navigating an office blindfolded or using a wheelchair highlight the everyday hurdles individuals with disabilities encounter–encouraging better workplace practices.

Success Stories and Positive Interactions

Positive initiatives demonstrate a path forward. Colleagues like Andrew Lim, who works in a finance firm with an inclusivity team, have felt a supportive culture permeate their workplace. Lim, who has significant visual impairment, has received help from coworkers who ensure he feels included and capable, such as assisting him during meals by describing the layout of food.

Moreover, at venues like Siloso Beach Resort on Sentosa island, PWDs thrive, proving their worthiness as employees. More than 30% of the workforce at this hotel comprises PWDs, thriving in various roles—from housekeeping to food service. Employees recount how their PWD peers often exceed expectations through dedication and attentiveness on the job, breaking down myths about perceived limitations.

As we reflect on these experiences, it becomes clear that fostering an environment of inclusiveness regarding PWDs not only benefits individuals but also enhances workplace culture, collaboration, and overall success. Awareness, empathy, and education remain key components for creating an equitable workforce. Ms. Tan’s plea resonates: “We simply want to be given a chance.” It is time for Singapore to embrace the potential and value of every worker, regardless of their abilities.