Timbre Responds to Online Backlash

SINGAPORE: In a bold move, Timbre Group has addressed the recent criticism levied at it by renowned food critic KF Seetoh regarding its management of the Yishun Park Hawker Centre. Seetoh took to Facebook to voice his concerns over rent practices and the use of CCTV cameras at the popular dining destination.

Are Rent Practices Fair?

In his fiery post, Seetoh argued that Timbre, as a social enterprise, unfairly takes 15% from successful hawkers while also charging various fees. The heart of his complaint? The perception that hawkers are squeezed financially despite the government investing in the centre's construction.

Timbre countered by explaining its gross turnover rental model, which flexibly adjusts rents according to the earnings of hawkers. This means that when business is slow, vendors pay less, with monthly rents capped at S$2,550 (US$1,750). The company asserted that many successful vendors actually face a significantly lower effective rent.

CCTV Concerns Raise Eyebrows

Seetoh also alleged that Timbre installed CCTV cameras equipped with 'listening capabilities' in every stall, sparking concerns over privacy. Timbre defended the installation, stating the cameras ensure safety, security, and fairness in transactions—especially in cases where some hawkers might avoid using point-of-sale systems.

The motivation behind the cameras, Timbre explained, also stems from ongoing community feedback regarding noise levels during late evenings.

Fines and Regulations Under Fire

The critic went further, highlighting a daunting 25-page contract filled with S$100 fines for various violations. He suggested this approach was unnecessarily strict compared to contracts for stalls managed by the National Environment Agency (NEA), which he deemed more accommodating.

However, Timbre clarified that such fines are a 'last resort,' activated only after repeated warnings for non-compliance. The group stressed that these measures aim to maintain a fair environment for all hawkers.

Gas Supply and Competition Issues

Seetoh didn't stop there; he scrutinized Timbre's choice of gas provider, suggesting that hawkers should have a say in selecting a cheaper alternative. Furthermore, he raised eyebrows over Timbre’s own pizza stall, claiming it restricted competition.

In its defense, Timbre explained that the gas supply is centrally managed and secured through competitive procurement. They also noted that a 10% loyalty discount via the Timbre app has been in place since 2017, designed to benefit both diners and hawkers.

A Commitment to Community and Hawker Culture

Despite the backlash, Timbre Group emphasized its commitment to supporting the hawker community. They stated their aim is to engage in open dialogues, tackle community concerns, and promote an environment where hawkers can thrive.

As the conversation continues, all eyes remain on Timbre and its ongoing efforts to balance business realities with the cherished hawker culture that's integral to Singapore's culinary scene.