Thales Wins Crystal Cabin Award for Accessibility Innovations

In a remarkable achievement for the aviation industry, Thales was awarded the prestigious Crystal Cabin Award for its innovative suite of in-flight entertainment (IFE) accessibility solutions during a ceremony held on October 30, 2024, in Long Beach, California. Recognized in the Best Customer Journey Experience category, Thales' advancements aim to revolutionize how passengers with disabilities interact with in-flight services.

Innovative Accessibility User Interface

At the core of Thales' innovations is their cutting-edge accessibility user interface (UI) designed specifically for low vision or blind users. Setting a new standard in the industry, this UI boasts a familiar structure and flow, enhanced with 13 intuitive gesture controls that align with how users typically operate their own devices. Passengers can seamlessly navigate entertainment options, making their journey as enjoyable as possible.

Introduction of the Signing Avatar

Moreover, Thales is leading the charge with the introduction of the first-ever Signing Avatar in the industry. This customizable avatar is capable of signing in multiple languages, providing essential information and assistance to hard of hearing or deaf passengers. The Signing Avatar functions in tandem with Closed Captions (CC), offering not only cabin notifications but also video on demand translations, ensuring a comprehensive and engaging in-flight experience.

Commitment to Inclusivity

"The recognition of our suite of accessibility solutions is a tremendous honor and a testament to our commitment to inclusivity and innovation in air travel," expressed Tudy Bedou, chief technology officer of Thales Inflyt Experience. "We are excited to welcome all passengers to the future of inclusive flying."

Future Implementation and Industry Impact

As an additional milestone, these accessibility features will soon be available on two major global airlines, enabling equitable access to amenities and services for low vision and blind travelers. This groundbreaking approach not only sets Thales apart as a leader in aviation technology but also signals a significant shift towards a more inclusive travel experience for individuals with disabilities.

Significance of the Crystal Cabin Award

The Crystal Cabin Award is recognized globally as the premier accolade in the realm of cabin innovations, continually highlighting transformative ideas that aim to shape the future of travel. With this fourth consecutive win, Thales reinforces its dedication to creating enjoyable and accessible experiences for all passengers, paving the way for a more welcoming aviation industry.

Looking Ahead

Stay tuned as Thales continues to innovate and lead in accessibility solutions, reshaping how the world travels and prioritizing equal experiences for everyone on board!