Singaporean Family’s Terrifying Experience with TOP Taxi Service

SINGAPORE: In a shocking incident that has sparked outrage online, a local netizen has issued a stark warning about a popular car service, TOP Taxi Service Singapore, after a harrowing experience left him and his elderly parents nearly stranded in Johor Bahru (JB).

The Ordeal Begins

The drama unfolded on December 22 when the family, intending to take a pre-booked car to JB for a day trip, found themselves abandoned. The netizen, who goes by the name 'Obione Cannotbe' on Facebook, recounted their ordeal in a post on the COMPLAINT SINGAPORE page. They had requested a ride for 11 am, but the driver simply did not show up. After waiting in vain, another driver finally arrived at 11:30 am.

Frustrations Mount upon Return

The situation took a turn for the worse when it was time for the family to return. They had requested a pickup from the St Giles Southkey hotel in JB, hoping to leave at 2 pm. However, the company informed them the only option available was a pickup at 3 pm, which was frustrating for the family, especially considering the needs of their elderly members.

Failed Communication

Despite their efforts to reach out for assistance—including countless calls and WhatsApp messages—the family was met with radio silence from the company. In a heart-pounding twist, they even reported that their calls had been ignored, and messages remained unread. It was only through the grace of the driver who had taken them to the hotel that they managed to secure a ride back to Singapore.

Customer Welfare Ignored

"This company doesn’t care about the wellbeing of its customers, especially those traveling with the elderly," Obione expressed in his post. The family has been trying to get reimbursed for their deposit and additional costs incurred during the initial trip, with no response from the car service.

Blame Shifted?

Further exacerbating the situation, the netizen claimed that the company attempted to shift the blame onto them, suggesting they were unwilling to wait. “We were sitting there frantically trying to reach them, only to be ghosted!” he added, voicing his frustration over the lack of accountability.

Dismissive Attitudes

No apologies or explanations were offered by TOP Taxi Service, and Obione even shared screenshots that showed the company's dismissive attitude toward their predicament, referring to them in a derogatory manner.

Public Outrage and Solidarity

As the saga continues to make waves online, many users have expressed their solidarity with the family, sharing similar experiences or cautioning others against using the service.

A Cautionary Reminder

In light of this disturbing incident, it remains crucial for travelers to thoroughly vet transportation services, especially when traveling with vulnerable individuals. Will TOP Taxi Service respond to this growing backlash? The Independent Singapore has reached out to both the affected family and TOP Taxi for further comments, marking this incident as one that might reshape how customers interact with transportation services in Singapore and beyond.