Introduction

SINGAPORE: A serious technical glitch has affected NETS-related services at approximately 5% of the company’s terminal network since Monday morning, September 23, resulting in major disruptions for QR, PIN, and tap transactions.

Official Response from NETS

In an official Facebook update posted at 10:12 AM, NETS urged customers to utilize alternative payment methods, including cash or Singapore Quick Response Codes (SGQR), while they work to resolve the issue. “The issue was discovered this morning, and we are diligently working to restore service as quickly as possible. We sincerely apologize for the inconvenience,” the company stated.

Timeline of Issues

Reports indicate that the problems began around 7 AM, with one anonymous reader from a retail company revealing that many outlets were struggling to process credit card transactions and complete batch settlements. The disruption seems to primarily affect users of DBS and POSB cards, with no resolution in sight by the afternoon.

Merchant Concerns

“Upon checking with our support vendor, we learned that several other merchants have also reported similar issues regarding NETS payment outages,” the anonymous source said. They continued, “As of now, we are still unable to process NETS and card transactions, which is severely affecting our business.”

DBS's Statement

In a related post, DBS confirmed that payment transactions via some NETS terminals were temporarily unavailable. The bank reassured customers, stating, “You can continue to use DBS/POSB digibank and PayLah! to scan and pay SGQR codes. Payments can also be made via PayNow.”

Conclusion and Future Updates

This outage is raising concerns among many businesses, leaving them scrambling for alternative payment solutions. As NETS works tirelessly to rectify the situation, users are advised to stay updated through the official channels. Expect further updates as NETS navigates this challenge and seeks to restore full functionality to its terminal network. Stay tuned!