Unexpected Takeaway Fee

In a baffling incident at a Woodlands foodcourt, a customer was hit with an unexpected takeaway fee that left her feeling cheated. The story unfolded when Stomper PKJ ordered four fried chicken wings from the Food Library western food stall, nestled in the Cantine Corner at Admiralty Place on September 21.

The wings were priced reasonably at $1.50 each, bringing the total to $6. However, PKJ was stunned when a staggering $1.20 takeaway fee was added to her bill. "Fifty cents is still acceptable, but a whopping $1.20 feels like daylight robbery," she expressed in disbelief, even sharing a photo of her receipt as proof of the shocking charge.

Investigation into the Fee

To further investigate, Stomp returned to the same stall on September 26, ordering a chicken sausage spaghetti priced at $6. This time, the takeaway fee was a more common 30 cents. Curious, the reporter tested the waters again by ordering two chicken wings, receiving the same reasonable takeaway fee.

Acknowledgment of Mistake

When confronted with PKJ's receipt, the stall's cashier acknowledged the error. "That $1.20 fee was a mistake," the cashier confirmed, adding that an inexperienced staff member had incorrectly entered the figures into the register. The mistake stemmed from multiplying the standard 30-cent fee by the four wings PKJ had originally ordered, turning what should have been a minor surcharge into a major blunder.

Commitment to Customer Service

In light of this situation, the stall management has been actively trying to reach out to Stomper PKJ to rectify the issue and refund the overcharged amount. Their commitment to customer service underscores that such incidents, while unfortunate, can be swiftly resolved with communication and accountability.

Conclusion and Reminder

As food courts continue to become dining hotspots, it’s essential for customers to verify their bills and for vendors to ensure staff are trained in handling orders accurately. This incident serves as a crucial reminder for both sides in the bustling world of takeaway food.

Stay tuned as we delve deeper into the challenges food vendors face and how they can prevent such mishaps in the future!