Incident Overview

A distressing incident has emerged involving a Singaporean family who found themselves on the verge of being stranded in Johor Bahru (JB) after a booked taxi failed to arrive. This unfortunate event has prompted a warning against using TOP Taxi Service Singapore, particularly for those traveling with elderly passengers.

Details of the Experience

In a detailed account shared on the COMPLAINT SINGAPORE Facebook page, a user going by the name Obione Cannotbe recounted the experience that took place on December 22. The family had scheduled an 11 AM ride to JB, but the expected driver never showed up. It wasn’t until 11:30 AM that a different driver appeared, and thankfully, they were able to keep his contact number.

Return Journey Complications

However, the nightmare didn’t end there. When it came time to return from their destination—St Giles Southkey hotel, located in JB—the family faced further complications. Although they requested a pickup at 2 PM, the company insisted that a driver could only come at 3 PM.

Attempts to Communicate

Despite their persistent calls and WhatsApp messages to confirm their transportation, the family reported that their attempts went unanswered, with no drivers confirmed to assist them. They described a disheartening situation of being ignored, with some messages left unread and calls going straight to voicemail.

Lucky Reconnection with Driver

In a stroke of luck, they managed to reach out to the same driver who had taken them to the hotel, who graciously agreed to return and take them back to Singapore, sparing them from potentially spending the night stranded in a foreign place.

Customer Disappointment

The frustrated author of the post articulated his disappointment towards the company's lack of consideration for their situation, particularly as they traveled with elderly parents. He noted that despite their attempts to communicate and retrieve their deposit and extra fees paid for the initial journey, TOP Taxi Service had yet to respond.

Company's Response Issues

Adding insult to injury, the post claimed that the company's representatives deflected responsibility for the poor service by referring to the customers as "this type of customer," implying that the family's frustration was unwarranted. The netizen shared screenshots reportedly showing that the company insisted they were unwilling to wait, countering the family's account of anxiously trying to make contact.

Conclusion and Advice

This distressing episode raises significant questions about the reliability of transportation services, especially for families traveling with vulnerable members. If you’re planning a trip to JB, it may be prudent to consider alternative car services with a better track record.