Introduction

A woman's complaint about her recent stay at a Johor Bahru hotel has taken the internet by storm, highlighting serious concerns over guest safety and comfort. The traveler, identified as Pauline Weewee, took to social media to share her alarming experience at Hako Hotel Mount Austin, painting a troubling picture of her stay that sent shivers down the spines of potential guests.

The Disturbing Incident

In her incisive Nov 12 post on the COMPLAINT SINGAPORE Facebook page, Pauline recounted a particularly unsettling incident where a male staff member allegedly entered their room without warning while her female companion was changing clothes. The staffer reportedly claimed he thought they had already checked out, raising questions about privacy standards at the hotel.

Pauline's Rating and Other Issues

"Stay at your own risk!" she declared, giving the hotel a mere one-star rating—though she remarked she would have opted for a zero-star rating if it had been an option.

Pauline's post didn’t stop there; she uncovered a slew of issues plaguing the establishment. One of the most egregious was the persistent flooding in their bathroom, a problem that led to guests having to clean up after showering themselves. Despite notifying the receptionist, serious actions were never taken to resolve the problem.

Noise and Privacy Concerns

Furthermore, she detailed the hotel’s lack of soundproofing, which resulted in sleepless nights thanks to loud noises and karaoke sessions going on until the early hours of the morning.

Reports of Staff Misconduct

Adding to the list of woes, Pauline cited another troubling review from a fellow guest who claimed a housekeeping staff member entered their room despite the 'do not disturb' sign being prominently displayed. Such incidents led her to believe these were not mere accidents, but part of a disturbing pattern.

Safety Issues

With an absence of an inside lock on the door, Pauline and her friend reported feeling vulnerable and unsafe during their stay. She firmly stated that she could not endorse the hotel until significant changes were made to address these serious privacy and safety issues.

Online Reactions

In response to her alarming post, the hotel has yet to provide any commentary.

Online, other guests have echoed Pauline's sentiments, mentioning dissatisfaction with the hotel's cleanliness, a lack of adequate parking, unpleasant room odors, and malfunctioning drainage systems in both toilets and showers. While some guests acknowledged the high noise levels, one did mention that earplugs were available upon request at reception.

Conclusion

With this wave of critical reviews, potential guests may want to reconsider their booking at Hako Hotel Mount Austin. The Independent Singapore is actively pursuing further comments and updates from the hotel management as complaints continue to pour in.

As travel resumes and hotel stays become more common, will this serve as a cautionary tale for other establishments regarding guest safety and satisfaction? Travelers should always remain vigilant and well-informed.