Introduction

A wave of tech support scams has swept through Singapore, with victims losing a staggering $17.5 million since the start of January 2024, according to a joint statement from the police and the Cyber Security Agency of Singapore (CSA) on January 21. These scams have been reporting an alarming frequency, with 198 complaints lodged in just three weeks.

How the Scams Work

The scams typically begin with a deceptive pop-up alert on victims’ computers, falsely claiming that a virus has infiltrated their systems. To lend an air of credibility, scammers provide a phone number purportedly for "tech support," often using a local Singapore number to create a sense of legitimacy.

Engaging with Scammers

Once victims call the number, they are met by scammers posing as representatives from reputable companies like Microsoft or Apple. These fraudsters claim that the victim’s computer has been compromised, which leads to a sinister setup. They guide victims towards downloading remote access applications such as ConnectWise, UltraViewer, or AnyDesk, which effectively hand over control of their devices to the attackers.

Consequences of the Scam

Once inside the victim's system, the scammers exploit their access to log into online banking accounts, frequently executing unauthorized transfers. In cases where the banks require additional verification, the fraudsters manipulate their victims into approving transfers using digital tokens or other means.

Spotting Legitimate Communications

It is important to note that legitimate communications from Microsoft and Apple never include telephone numbers, serving as a crucial red flag for potential victims. Both companies have issued warnings advising the public to disregard such pop-up messages and simply close the window or tab.

What to Do If You Fall Victim

Victims of these scams are urged to take swift action should they fall prey to these tactics. They should immediately uninstall any suspicious applications, conduct thorough antivirus scans on their devices, change their online banking passwords, and remove any unauthorized payees that may have been added during the scam process. Additionally, reporting the incident to their bank is essential to prevent any further unauthorized transactions.

Preventive Measures

Experts recommend the simplest strategy for avoiding these scams: exit your browser immediately whenever a pop-up alert appears. As the cyber landscape continues to evolve, vigilance is paramount. Stay informed and protect yourself against these malicious schemes!

Conclusion

Don't become a victim—spread the word to your friends and family and keep your digital life safe!