SEMRECC Takes a Bold Step in Emergency Communication

In a groundbreaking announcement, Hexagon’s Safety, Infrastructure & Geospatial division has revealed that the Southeastern Massachusetts Regional Emergency Communications Center (SEMRECC) has officially launched HxGN OnCall Dispatch, a state-of-the-art upgrade aimed at transforming how emergency services operate in a sprawling four-town area that includes the iconic Gillette Stadium.

A Lifeline for Over 200,000 Residents

Serving more than 200,000 residents across Easton, Norton, Mansfield, and Foxborough, SEMRECC plays a critical role in managing mutual aid and incident coordination throughout Bristol County. This cloud-powered system is hosted on Microsoft Azure, enabling multiple emergency centers to seamlessly share resources and benefit from automatic updates and enhanced cybersecurity.

Scaling Up for Peak Times and Growing Demand

As SEMRECC anticipates an increase in service demand—especially during Patriots games and major events—the new technology allows for instantaneous scalability, ensuring that emergency services can efficiently respond to rising population surges at the stadium and along bustling interstates. Hexagon's HxGN OnCall Dispatch, alongside OnCall Records and mobile field solutions, promises to revolutionize how 911 operations adapt and respond.

A Vision for Future Excellence in Public Safety

Robert A. Verdone, executive director of the Southeastern Massachusetts Regional 911 District, expressed enthusiasm about the launch: “This new suite of tools is a monumental leap in our dedication to delivering unparalleled service. These cutting-edge, scalable resources not only meet our current needs but also set a precedent for public safety innovation.” He emphasized their commitment to collaborating with 911 operations across Massachusetts to elevate public safety standards.

Hexagon’s Commitment to Community Safety

Ben Ernst, vice president and general manager for North America Public Safety at Hexagon, echoed this sentiment: “We’re excited to introduce transformative emergency communication solutions to southeastern Massachusetts. Our HxGN OnCall portfolio responds to the ever-growing demands for efficient emergency services, ensuring communities are better protected and can respond effectively to emergencies.”