SINGAPORE – A new initiative is rolling out in the heart of Tampines as the Community Relations Unit (CRU) embarks on a one-year pilot program aimed at addressing severe noise disturbances and hoarding situations. With a dedicated team of 15 full-time officers equipped with investigatory and enforcement powers, the CRU aims to promote peaceful cohabitation in Singapore's residential areas.

As highlighted by Senior Minister of State for National Development Sim Ann, the CRU will step in to assist when noise disputes cannot be resolved through existing mediation efforts, including those facilitated by the Housing Development Board (HDB). Authorities believe that empowering officers with the authority to intervene will significantly improve community relations and maintain harmony among residents.

The CRU officers have been granted new powers following amendments to the Community Disputes Resolution Act, which took effect in November 2024. These powers include the authority to compel disputing parties to attend mediation sessions at the Community Mediation Centre. Additionally, the officers are authorized to conduct thorough investigations, deploy noise sensors, and issue warnings or abatement orders in cases deemed serious. Residents should be aware: failing to comply with an abatement order can lead to criminal penalties, which may include fines or imprisonment.

Tampines was strategically selected for this pilot program due to its representative case load, reflecting a wide range of community issues without being overburdened by them. Ms. Sim noted that while noise-related complaints will dominate the CRU’s work, cases of severe hoarding will also be addressed, albeit less frequently. In these instances, officers can intervene to declutter homes after attempts at voluntary compliance have failed.

In a related move, the Community Disputes Resolution Tribunals (CDRT) are also set to receive enhanced authority. This includes the introduction of mandatory treatment orders for those identified as causing disturbances linked to mental health issues, promoting a more compassionate approach to conflict resolution.

For residents of Tampines experiencing neighborly disturbances, support is readily available. They can reach out for help via a hotline at 3300-3300 during weekdays from 9 am to 9 pm or utilize the OneService App and OneService Chatbot for immediate assistance.

This pivotal initiative is not just about managing disputes; it is a step towards fostering a more harmonious community in Singapore. Stay tuned as the pilot unfolds and potentially sets the stage for broader implementation across the nation.