Microsoft Acknowledges Freezing Issue

Microsoft has acknowledged a critical issue impacting Microsoft 365 users, specifically with classic Outlook hanging or freezing when attempting to copy text. This problem appears to be primarily affecting systems running Outlook Current Channel Version 2409 (Build 18025.20096) or higher and users utilizing languages that require an Input Method Editor (IME).

User Reports and Investigation

Users have reported that when selecting text in an email and using the copy shortcut Ctrl+C, the application may unexpectedly freeze, causing frustration. In response to this emerging problem, Microsoft's Outlook team is already on the case. They are actively investigating the issue and promise to provide updates on potential fixes or mitigation strategies as they become available.

Temporary Solutions Provided

In the meantime, Microsoft has suggested several temporary solutions for those grappling with this malfunction. One of the immediate workarounds involves reverting to an earlier version of the Input Method Editor. To do this, users can open the Settings app on their devices, search for "IME settings," select the relevant language’s IME settings, navigate to the General section, and enable the option titled "Use previous version of Microsoft IME." This workaround requires careful navigation but can help skirt the freezing issue.

Additionally, you may opt to revert Outlook itself to a previous build that does not exhibit the freezing behaviors. To accomplish this, users should open Command Prompt in the Windows search box, right-click on the Command Prompt icon, and select “Run as administrator.” Next, follow these steps in the Command Prompt window: 1. Type `cd %programfiles%\Common Files\Microsoft Shared\ClickToRun` and press Enter. 2. Next, input `officec2rclient.exe /update user updatetoversion=16.0.17928.20156` and hit Enter again. This action will revert Outlook to a version prior to the onset of the freezing problem.

History of Microsoft Application Issues

It's important to note that this is not the first time Microsoft has dealt with app-related glitches. Just last month, the tech giant resolved a separate bug that was causing other Microsoft 365 applications—such as Word, Excel, and OneNote—to crash during routine tasks like typing and spell-checking.

Staying Informed and Updated

As always, users are encouraged to stay informed about updates and continue monitoring Microsoft's announcements for the latest fixes or enhancements related to Outlook and other applications. Remember, while temporary solutions can help, keeping software up to date is key to using technology effectively and efficiently! Stay tuned for more information from Microsoft, as they continue to address these issues to enhance user experience!