Technology

Microsoft Exec Suggests AI Support for Laid-Off Workers, Sparks Backlash and Deletes Post

2025-07-06

Author: Li

In a move that many deemed insensitive, Xbox executive Matt Turnbull sparked outrage after suggesting that laid-off Microsoft employees utilize AI chatbots for emotional support and career planning. His recommendation came in the wake of significant layoffs, with 9,100 employees affected across the company, particularly within Xbox divisions.

Turnbull's now-deleted LinkedIn post advocated using tools like ChatGPT for handling job loss, asserting that they could help alleviate the emotional burden. He provided prompts for affected workers to engage with AI, such as how to create a 30-day plan after being laid off or cope with feelings of imposter syndrome.

Timing Is Everything: The Backlash

The timing of Turnbull's advice drew swift criticism, especially as Microsoft commits an eye-popping $80 billion in AI investments while simultaneously slashing its workforce. Many in the gaming community found the suggestion tone-deaf, prompting the executive to retract his post shortly after.

Despite emphasizing that AI cannot replace human experience, Turnbull believed these digital tools could help workers "get unstuck faster, calmer, and with more clarity." His comments came as Xbox head Phil Spencer acknowledged the emotional impact of the layoffs, emphasizing the contributions of those affected in a recent memo.

Continual Cuts Amid Growth Strategy

This round of layoffs marks Microsoft's fourth in just 18 months, following earlier job cuts that hit Activision Blizzard and other gaming studios. Spencer explained that the changes are aimed at positioning Microsoft Gaming for long-term success and focusing on key growth areas. However, the question remains: can a company that prioritizes substantial AI investments truly support its employees emotionally during such turbulent times?