Lenovo is reeling from a tumultuous week marked by widespread indignation after the cancellation of preorders for its highly anticipated Legion Go 2 handheld gaming device. The trouble kicked off on Monday during a Reddit Ask Me Anything (AMA) session intended to drum up excitement for the launch. Much to the chagrin of fans, Lenovo's team abandoned the session after only answering ten questions, leaving eager participants feeling abandoned and frustrated.

By Wednesday, the situation worsened as Lenovo issued an apology acknowledging their lack of preparation for the overwhelming volume of inquiries. But the real storm hit on Friday—an edited post revealed that some customers who had preordered the Legion Go 2 directly from Lenovo’s website would find their orders abruptly canceled.

High Demand Leads to Cancellations

Lenovo attributed the cancellations to demand far exceeding their expectations, resulting in what they called 'unforeseen delivery range extensions.' It's crucial to note that this issue only affects orders placed on Lenovo.com—shoppers at retail partners like Best Buy remain unaffected.

Prior to this, reports of shipping delays had already begun circulating, with several customers experiencing shifted delivery dates from September to October without a word from Lenovo. Such cancellations have only exacerbated the disappointment among those anxiously waiting for their devices.

In an attempt to quell customer dissatisfaction, Lenovo has vowed to reopen orders once inventory is restocked. "As soon as our inventory is replenished, Lenovo.com will show updated availability and ordering will reopen," they reassured. However, the company did not clarify if affected customers would be given priority for the next shipment.

Trust at Stake

Promoted as Lenovo's next-gen handheld gaming device, the Legion Go 2 boasts better specifications and a higher price tag than its predecessor—factors that had fans rushing to place their orders. Despite an upcoming promise to return to the Reddit forum to address outstanding questions, many users are expressing displeasure over the launch mishandling.

With a combination of a botched AMA, poor communication, and canceled preorders, Lenovo is now grappling with a significant public relations challenge at a pivotal time for its gaming division. Whether the company can restore trust with its most dedicated fans remains uncertain.