SINGAPORE: A woman named Jacelyn Ong recently expressed her frustration on social media after discovering eight green lines running vertically down her Samsung smartphone screen.

Sharing her plight on the COMPLAINT SINGAPORE Facebook page, she lamented, “My Poor Little Samsung… from one line increase to so many line(s).”

A Growing Problem

Unfortunately, Ms. Ong’s problem is far from unique. Since early last year, users from various countries have reported similar issues, often noticing a green vertical line emerge after a software update.

While Ms. Ong did not specify whether her phone was updated prior to developing this fault, her experience reflects a growing trend among Samsung users.

Community Concerns

Discussions on Samsung's community forums reveal a plethora of complaints concerning screen anomalies, particularly the dreaded green line. A quick online search uncovers several DIY solutions aimed at remedying these issues, but potential risks are associated with attempting repairs without professional assistance.

Costly Repairs

Costly repairs may be on the horizon, with service centers quoting an average repair price exceeding S$300. While some users have had their devices repaired or had parts replaced free of charge, many have voiced their disappointment after being denied service.

One commenter on Ms. Ong’s post bluntly advised, “Stop buying Samsung phones,” while another sarcastically suggested, “I think it’s normal. Part of the Samsung package. If you don’t have green lines, it should be a fake Samsung.”

Widespread Frustration

Frustration over technical support has echoed among users who wonder why Samsung isn’t addressing this common issue. Several users mirrored Ms. Ong’s sentiments, noting they started with a singular line that progressively multiplied.

Broader Trends

Interestingly, reports have emerged indicating similar screen issues stemming from software updates on Oppo phones, exhibiting a troubling trend across multiple brands. Some users even reported green lines appearing spontaneously, with no prior software intervention.

Causes of the Issue

The appearance of green lines on mobile displays can be attributed to various causes, including loose or damaged display connections, water damage, heat exposure, or even accidents like dropping the device. Some individuals have notably experienced this phenomenon without any visible cause, catching them off guard during regular phone use.

Quality Control Issues

Green lines are proving to be more than just a minor inconvenience; they signal a significant quality control issue that could affect the satisfaction of Samsung and other smartphone users worldwide.

As this issue continues to unfold, The Independent Singapore is actively seeking further comment from Ms. Ong and other affected users.