
Health
How an AI Chatbot Became My Mother’s Lifeline
2025-09-02
Author: Sarah
Every few months, my 57-year-old mother, a kidney transplant patient living in eastern China, undertakes a grueling two-day trek to see her doctor. She packs essentials: a change of clothes, medical reports, and boiled eggs for the journey ahead, hopping on a high-speed train to the bustling city of Hangzhou.
Once there, she joins hundreds of other patients in a chaotic hospital corridor during early morning blood draws. Later, she meets with her specialist for about three minutes—long enough for him to glance at her lab reports, write a quick prescription, and usher in the next patient. Then it’s back home, another exhausting return trip.