Introduction

In a shocking incident that could have left a Singaporean family stranded, a frustrated netizen has taken to social media to warn others against using Top Taxi Service Singapore. The alarming experience, shared on the COMPLAINT SINGAPORE Facebook page, narrates how a lack of communication and poor customer service from the taxi company almost turned a routine trip into a nightmare for him and his elderly parents.

The Incident

The troubles began on December 22, when the family booked a ride to Johor Bahru (JB) for an 11 AM pickup. To their dismay, no driver arrived at the scheduled time. After a frantic wait, another driver finally appeared at 11:30 AM, but the issues didn't stop there.

Return Pickup Nightmare

When the family was ready to return, they requested pickup from the St Giles Southkey hotel at 2 PM, only to be informed that the earliest they could be picked up was 3 PM. Despite repeated calls and messages through WhatsApp, no confirmation was received from Top Taxi, leaving the family in a difficult situation, especially concerning their elderly parents who needed timely assistance.

Customer Service Failure

Even more distressing was their experience of the company allegedly ghosting them. According to the post, the family was repeatedly met with silence when they sought assistance, and calls went unanswered. Just when it seemed they would be left stranded, they managed to contact the driver who had initially taken them to the hotel, who graciously returned to pick them up.

Community Reaction

“Their disregard for our situation is appalling. We have elderly parents with us, and they just left us hanging in JB!” the netizen lamented. Furthermore, he claimed that Top Taxi Service not only failed to apologize for the mishandling of their service but also referred to them as “this type of customer,” deflecting blame away from themselves.

Demand for Refund

Angry and desperate, the family requested a refund for their original deposit, as well as the additional charges incurred during the initial ride. Their frustration deepened when the company allegedly attempted to shift responsibility onto them for their unwillingness to wait while they were in constant action trying to contact them.

Importance of Reliable Services

This experience raises significant concerns about the reliability of transportation services across the Causeway. As Singaporeans prepare for travels, especially during peak holiday seasons, this incident serves as a cautionary tale about ensuring trustworthy and dependable transport options.

Conclusion and Warning

In light of this alarming event, individuals planning trips to Malaysia are encouraged to research thoroughly and consider alternative transportation services to avoid similar predicaments. The family’s plight has also drawn attention on various social media platforms, urging others to be wary before booking with Top Taxi Service Singapore.

Response from Authorities

As of now, The Independent Singapore has reached out to both the post author and Top Taxi for further comments, but no responses have been provided at this time.

Final Advice

Stay safe, stay informed, and don’t let your travels turn into a nightmare!