In a shocking turn of events, a disgruntled customer in Singapore has taken to social media to voice his frustrations with a local hair salon, leading to a heated discussion online. The customer, Vinz Ong, had purchased an expensive six-session hair loss treatment for $2,600 at Eden by Ethan Scalp Science Salon, located in Bukit Pasoh. However, after completing only four sessions, the salon unexpectedly closed its doors for renovations, leaving Ong and other clients in the lurch.

In a Facebook post shared on the COMPLAINT SINGAPORE page on December 17, Ong detailed his experience, expressing unease over the lack of communication from the salon regarding his remaining sessions. Adding to his concerns, he received a peculiar message from the salon's owner, Ethan, requesting to borrow money. This unusual request raised red flags for Ong, particularly after learning that several others, including the friend who initially recommended the salon, received similar messages.

Initially, the hair treatments were satisfactory, and Ong praised the salon for its pleasant environment and quality service. However, the situation turned disastrous when, after two weeks without any updates post-renovation announcement, Ong attempted to reconnect. He was informed that renovations were ongoing, but the timeline remained vague.

On November 11, things took a perplexing twist when salon owner Ethan called Ong to explain he had lost his phone and wallet, needing financial assistance to transfer money. The strange combination of losing personal items while still being able to reach out to clients on a work phone only deepened Ong's suspicions about the salon's credibility.

Following multiple attempts to obtain information about his remaining sessions, Ong was eventually met with yet another stunning claim: the salon's operators had been scammed by the contractors they hired for renovations. Members of the public began demanding clarity and accountability as similar complaints poured in.

After visiting the salon and seeing no signs of ongoing work, Ong issued an ultimatum to the business demanding a refund by December 15, 2023. News of the situation went viral, with many internet users expressing support for Ong while others speculated about the legitimacy of Ethan's claims.

As the backlash grew, an update emerged on December 18, where Ong reported that Ethan had contacted him, asking for an extension until the end of the month to process the refund. Ong stated, “I shall give him the benefit of the doubt and wait till the end of the month,” indicating he may still be willing to trust the salon, despite the mounting concerns.

This story has captured the attention of many in Singapore, reflecting wider issues within the beauty industry concerning accountability and consumer rights. As the saga unfolds, customers are left wondering how many others may have faced similar predicaments and whether they can trust establishments with their hard-earned money.

Eden by Ethan Scalp Science Salon has yet to release an official statement addressing the allegations. As consumers increasingly rely on social media for feedback and validation of services, this case serves as a critical reminder to remain vigilant and cautious in all aspects of shopping, particularly within the realm of personal services.