Introduction

SINGAPORE: Former badminton world champion Loh Kean Yew recently found himself craving his favorite dish, chicken rice, while competing in Odense, Denmark. Known as a staple of Singaporean cuisine, this beloved dish was on his mind even as he explored a new city.

Loh's Craving and Grab's Response

On October 17, Loh shared a series of Instagram photos reflecting on his experience in Denmark, captioning them: 'Rare chance to explore a different side of Odense, and here I am thinking about chicken rice 🐔.'

Making the moment even more amusing, the official Grab Singapore account responded playfully, stating, 'We deliver chicken rice to you when you’re back,' complete with a thumbs-up emoji. Loh, who proudly claims to be a Grab unlimited subscriber, humorously inquired if he could have the dish delivered right to Denmark. Grab cheekily replied with an 'Ok,' followed by a side-eye emoji, which prompted Loh to return the playful gesture.

The Delivery Surprise

But the story didn’t end there. Grab Singapore took things up a notch by sharing an amusing TikTok and Instagram video of a young woman in a green Grab jacket boarding a plane with an order of chicken rice. The footage showed her landing in Copenhagen and making her way to Loh’s hotel room, where he was visibly shocked. 'You really come? I thought you all joking eh. Oh my God, thank you,' he exclaimed in utter disbelief.

The video was further captioned, '@lohkeanyew: thinking of chicken rice. Us: Ok got it.' Loh later commented on the post, expressing his astonishment, 'I still can’t believe it.' When a commenter jokingly estimated that the delivery fee would balloon to around S$2,000, Grab playfully quipped that it was actually free for their 'favorite badminton player.'

Mixed Reactions Online

However, not all responses were filled with excitement. Some Instagram users raised concerns about the freshness of the chicken rice, questioning whether it would meet health standards after such a long journey. One user pointed out that it might not be deemed safe by the Singapore Food Agency (SFA), while others directed their frustrations towards Grab’s domestic service.

A popular comment expressed dissatisfaction with recent experiences, stating, 'How is a customer supposed to prove a missing delivery with a photo—of an empty doorstep?' This resonated with many, as others echoed the sentiment that Grab should prioritize resolving local delivery issues over their social media antics. Another user pleaded for improvements to the app, noting she had several ongoing issues with her orders that went unanswered.

Grab's Response to Concerns

Grab was quick to address these concerns by responding to the comments, requesting affected users to send their phone numbers, e-mail addresses, and booking IDs for assistance. However, follow-ups from the users indicated that responses were still pending, highlighting an ongoing challenge for the service.

Conclusion

As amusing as this chicken rice delivery story was, it also shines a light on the broader expectations and frustrations faced by customers in Singapore's food delivery scene. Will Grab be able to navigate these issues effectively while keeping their charismatic brand image? Only time will tell! Stay tuned for more updates!