Nation

Grab's Chicken Rice Delivery to Loh Kean Yew in Denmark Sparks Mixed Reactions

2024-10-25

Author: Sarah

In an entertaining twist, former badminton world champion Loh Kean Yew recently found himself in the charming city of Odense, Denmark, indulging in competition while battling homesickness for Singapore's iconic dish—chicken rice.

Loh, who took to Instagram on October 17 to share his explorations around Odense, humorously captioned his post, “Rare chance to explore a different side of Odense, and here I am thinking about chicken rice 🍚.” This cheeky reflection sparked a delightful interaction between him and Grab Singapore's verified account, which quickly offered, “We deliver chicken rice to you when you’re back,” accompanied by a thumbs-up emoji.

Not one to miss an opportunity for playful banter, Loh responded as a Grab unlimited subscriber, cheekily inquiring, “Can you deliver it to Denmark?” This lighthearted exchange ended with a subtle “Ok” from Grab, along with a side-eye emoji, which only added to the fun.

The banter didn't stop there. In a surprising turn of events, Grab Singapore took to TikTok and Instagram on a following Monday to post a charming video. It featured a young woman in a green Grab jacket who boarded a flight with an order of chicken rice, captured making her way to Loh’s hotel in Copenhagen. Upon seeing the delivery, a stunned Loh exclaimed, “You really come? I thought you all joking eh. Oh my God, thank you.”

The company whimsically captioned the video: “@lohkeanyew: thinking of chicken rice. Us: Ok got it.” Loh himself commented on the video, expressing disbelief at the generous stunt, which showcased both his love for chicken rice and Grab's playful spirit.

While this lighthearted engagement captured the attention of many, some Instagram users raised concerns about food safety given the distance from Singapore to Denmark. A few even suggested that such an expedition might not meet Singapore Food Agency guidelines, casting doubt on the freshness of the meal upon arrival.

Additionally, the amusing exchange also highlighted a few serious customer service complaints directed at Grab. Some Singaporean users questioned the delivery service back home, sharing their frustrations over missed orders and poor support responses. One user brought attention to her experience when she was told to provide photographic evidence of a delivery failure—a request many found unreasonable.

In response, Grab reached out to the disappointed customers, asking for details to address their concerns, though reports of slow replies from customer service persisted, leaving some users feeling frustrated.

Overall, while the playful chicken rice delivery brought joy to Loh Kean Yew, the ensuing conversation has opened up discussions on the quality and reliability of food delivery services, leaving fans and customers hoping for improvements back in Singapore.