SINGAPORE: A wave of dissatisfaction is sweeping over Samsung phone users as yet another individual has taken to social media to express her dismay regarding her device’s malfunctioning display.

Facebook user Lee Anna shared her ordeal on November 8 in the Complaint Singapore group, detailing how her Galaxy Z Flip 3 has become nearly unreadable due to the emergence of vertical green and purple lines that stretch from the top to the bottom of her screen.

Accompanied by a string of crying emojis, Lee Anna lamented that despite the distressing issue, she is compelled to continue using the faulty phone as purchasing a new one is beyond her current financial means. This latest display problem marks a significant turn in her expectations for what she considered a "reputable brand," as she had anticipated her Samsung phone would last several years without such problems.

The display issues reportedly began last year, escalating to a point where even reading text has become a struggle, with the multitude of lines obscuring much of the content on the screen. "First is a green line, then a purple line, then many lines," Lee Anna recounted. Her frustration was evident as she noted the unpredictability of whether more lines would appear. She humorously compared her daily phone experience to looking at the "SMRT Map," given the array of green and purple lines that now dominate her screen.

Lee Anna's post attracted a wave of sympathy from fellow netizens, with one user even sharing a photo of a similar display issue on their phone, highlighting that this has become a widespread problem. The humorous comments also flowed, with one person jokingly asking which version of Netflix she was using, given the unusual screen pattern.

This issue is not isolated to just a few users; reports of the "green line" problem started surfacing around early last year, with many sharing images of their affected screens on various platforms. Investigation shows that users across the globe are experiencing this glitch, particularly following software updates. Meanwhile, the community has been vocal about the challenges of seeking repairs, with some individuals being quoted repair fees of at least S$300, while others have managed to get assistance without hefty costs.

In light of this ongoing dilemma, The Independent Singapore reached out to both Ms. Lee and Samsung for further insights. A customer service representative, through messaging, acknowledged the issue, confirming it as the infamous "Green line issue" and advised further coordination with their service team for resolution.

This growing phenomenon has raised questions on the reliability of Samsung devices and whether consumers can expect better quality controls moving forward. As more users come forward with their experiences, it remains to be seen how Samsung will address the mounting concerns of its loyal customer base.