WARSAW, Poland, Nov. 13, 2024 – Duck Creek Technologies, a leading provider of intelligent solutions for property and casualty (P&C) and general insurance, has announced the opening of its second Center of Excellence (CoE) in Warsaw, Poland.

This strategic move aims to enhance support for customers in Europe, the Middle East, and Africa (EMEA), as well as the Asia-Pacific (APAC) regions, by leveraging international talent and implementing a 24/7 customer service model.

Full Operational Status

With this new CoE set to reach full operational status by the end of the year, Duck Creek is poised to tap into Poland’s vast pool of specialized skills, ensuring long-term growth and better service delivery.

Geographic Advantage

Poland's advantageous geographic location facilitates a "follow-the-sun" support model, allowing teams to work more efficiently across different time zones, thereby optimizing collaboration with clients in EMEA and APAC.

Collaboration and Resilience

The collaboration between the Polish and Indian CoEs will further enhance resilience and ensure consistent, high-quality support for Duck Creek's customers around the globe.

Quote from Leadership

“Expanding our footprint in Poland reflects our dedication to harnessing global talent and fostering innovative solutions for our customers,” said Courtney Townsend, Chief People Officer at Duck Creek Technologies.

Focus on EMEA Market

The new CoE will primarily focus on creating tailored solutions for the broader EMEA insurance market. It will not only provide technical and engineering support but also host a variety of functions encompassing development, testing, and customer care.

Hiring Plans

The center aims to hire professionals specializing in Engineering, Product Development, Finance, and IT, further capitalizing on Poland's skilled workforce to meet the high service standards that Duck Creek is known for.

Dual-CoE Strategy

Both Centers of Excellence play a crucial role in enhancing Duck Creek’s international operations. This dual-CoE strategy improves the company's ability to distribute workloads effectively, mitigate risks related to talent shortages or geopolitical events, and significantly boost customer service across the globe.

Revolutionizing the Insurance Industry

Duck Creek Technologies is revolutionizing the insurance industry by building modern systems on a robust cloud platform, enabling agile and intelligent operations.

Commitment to Customers

Its commitment to authenticity, purpose, and transparency ensures that insurance solutions are available when customers need them most.

For More Information

For more information, visit Duck Creek Technologies or follow them on LinkedIn and other social media platforms for the latest updates and insights.

Conclusion

This new center not only marks a significant milestone for Duck Creek but also positions the company as a leader in the global insurance market, setting the stage for exceptional growth and innovation in the sector. Stay tuned for more exciting developments from Duck Creek Technologies!