Introduction

In a shocking revelation, a woman has publicly criticized Hako Hotel Mount Austin in Johor Bahru on social media, highlighting alarming safety and privacy issues encountered during her stay. This incident has raised eyebrows and calls for caution from potential visitors.

Incident Details

The trouble began when the woman, identified as Pauline Weewee, reported that a male staff member entered her hotel room unannounced while her female companion was changing clothes. In her post on the COMPLAINT SINGAPORE Facebook page dated November 12, she emphasized how distressing the situation was, with the staff member justifying his entrance by claiming he thought they had checked out.

Rating and Additional Complaints

Describing the hotel experience as fraught with issues, Pauline expressed her dissatisfaction by giving Hako Hotel a mere one-star rating, stating she would have opted for zero stars had it been an option. But this was just the tip of the iceberg. She detailed a frustrating situation involving persistent flooding in the bathroom every time they took a shower. Despite reporting this to the front desk, the management failed to resolve the issue, forcing guests to unclog the drains themselves.

Noise and Soundproofing Issues

Soundproofing was another critical problem for them, as they were kept awake by ongoing disturbances, including loud karaoke sessions lasting until the early hours of the morning. Additionally, Pauline referenced a fellow review from a Singaporean guest on Booking.com who echoed similar concerns about cleaning staff ignoring the “do not disturb” sign.

Safety Concerns

With the absence of a secure locking mechanism on their room door, Pauline felt vulnerable and unsafe during their stay. She declared that she cannot recommend the hotel until these significant privacy and security concerns are adequately addressed, which has only compounded her dissatisfaction.

General Guest Experiences

Further research shows that she is not alone in her experience. Numerous online reviews have emerged, revealing a pattern of complaints regarding cleanliness, inadequate parking facilities, unpleasant odors in the rooms, and ineffective toilet drainage. While some guests noted high noise levels, it was reported that the reception offers earplugs for those affected.

Conclusion and Advice

As awareness of these alarming issues grows, The Independent Singapore made attempts to reach out to Hako Hotel Mount Austin for official comments or responses, but details remain forthcoming. Potential visitors are advised to thoroughly research their accommodations and consider previous guests' reviews, especially when it comes to sensitive points of safety and comfort. Would you still consider booking a room at Hako Hotel Mount Austin? The woman’s experience serves as a critical reminder about prioritizing safety and well-being when traveling.