In a surprising twist at Tampines Mall, two diners left feeling disregarded after an encounter with a restaurant worker while sharing a meal.

The episode unfolded at Express Teppanyaki on August 31 around 2:15 PM, when Stomper True Singaporean and a friend decided to order Set B, priced at $26. This set, which included a generous bowl of rice, prompted them to add an extra bowl for just $1.50.

However, as they placed their order, True Singaporean overheard a cashier whispering to a nearby chef, "We don't accept two pax ordering a set; they have to order individual sets," conveying a sense of judgment and condescension. This remark left them feeling uncomfortable, especially since the Set B was indeed larger than the individual meals priced at $14 each.

Reflecting on the negative experience, True Singaporean noted that they learned this was not an isolated incident; other staff confirmed that this cashier had previously made similar comments.

In response to the incident, a spokesperson for Express Teppanyaki acknowledged the concern on September 8, emphasizing their commitment to providing a positive dining experience for all patrons. They reiterated that each set meal is crafted for an individual diner, suggesting that sharing might detract from the restaurant's established pricing and portioning guidelines.

The spokesperson assured customers that any miscommunication would be addressed and that the establishment does not tolerate rudeness. They pledged to use this feedback to enhance their service training, aiming to foster a more welcoming atmosphere.

Express Teppanyaki is determined to uphold high service standards and improve customer satisfaction, making it clear that they value every diner who walks through their doors.