Introduction

A shocking dining experience at a Vietnamese restaurant has gone viral after a customer expressed her outrage upon receiving a staggering S$246.36 bill, only to face further humiliation when the restaurant owner retaliated online.

Customer's Complaint

On October 27, Facebook user Hoàng Mỹ Tiên Lena took to the COMPLAINT SINGAPORE Facebook page to share her dismay over the hefty meal charge at Vietsea Restaurant. Ms. Hoàng articulated her surprise at the exorbitant prices, highlighting that many items seemed “unreasonably expensive compared to typical spending expectations.”

Missing GST Registration

In addition to the high prices, Ms. Hoàng raised concerns regarding the lack of a GST registration number on her receipt, despite the restaurant applying a customary 9 percent GST fee. According to the Inland Revenue Authority of Singapore (IRAS), businesses are required to include their GST registration number on receipts and specify that prices include GST. This oversight fueled further frustration among commenters, many of whom encouraged her to report the issue to IRAS.

Owner's Retaliation

The incident took a dramatic turn on Tuesday morning when Ms. Hoàng updated her post to reveal that rather than address her concerns, the restaurant owner had publicly insulted her on her personal Facebook account. The owner allegedly threatened to print Ms. Hoàng's photo to ban her from the restaurant, escalating the situation to a level of public mockery that left many appalled.

Public Response

“Instead of taking responsibility or clarifying the issues, she chose to mock me online. This post speaks for itself about the kind of ‘customer service’ this restaurant offers,” Ms. Hoàng stated, sharing a translation of the owner's post which seemingly dismissed the complaints. The restaurant's alleged response, indicating hostility towards customers who speak out, sparked outrage among social media users.

Growing Concern

Many users rallied behind Ms. Hoàng, expressing their own frustrations with the restaurant and sharing stories of their experiences. The backlash and controversy underscore a growing concern around customer service standards in the restaurant industry, particularly as eateries navigate the delicate balance between profitability and reputability in a competitive market.

Conclusion

As discussions continue online, it remains to be seen how Vietsea Restaurant will respond to the growing criticism and whether Ms. Hoàng will take further action regarding the receipt discrepancies.

*Stay tuned as we follow this escalating situation and uncover more shocking revelations on the state of dining experiences in Singapore!*