Attention Plex Users!

A recent security breach has put your Plex account information at risk! While we have contained the situation, we need your immediate action to safeguard your account.

What You Need to Know

An unauthorized party accessed a limited amount of customer data, including email addresses, usernames, and securely hashed passwords. Thankfully, no credit card information is involved, so your financial details remain safe.

Immediate Action Required

To keep your account secure, please reset your Plex password right now! Head over to https://plex.tv/reset. Don't forget to check the box for "Sign out connected devices after password change" to ensure that your account is completely secure.

What We're Doing to Protect You

Our team has swiftly addressed the vulnerability that allowed this breach and is currently reinforcing our security measures to prevent future incidents. Your safety is our top priority!

Boost Your Security Even Further

Remember, Plex will never ask for your password or payment information via email. To bolster your account security, consider enabling two-factor authentication if you haven't done so yet.

We're Sorry for the Inconvenience

We apologize for the trouble this may cause you. We pride ourselves on our robust security protocols that allowed us to quickly respond to this incident. Rest assured, we’re committed to keeping your information safe.

Need Help Resetting Your Password?

For step-by-step instructions on resetting your password, please visit our support page at https://support.plex.tv/articles/account-requires-password-reset.