Technology

The Rising Tide of AI Backlash: Duolingo's Controversial Shift

2025-06-28

Author: Jia

In a surprising turn of events, Duolingo recently transitioned to an "AI-first" approach, prompting a wave of discontent across social media platforms. The beloved language-learning app, known for its endearing green owl mascot that captivated younger audiences, now faces a backlash that reflects a growing unease with artificial intelligence.

Upon announcing plans to replace contractors with generative AI for various tasks, Duolingo's user base reacted strongly. Many young users expressed their outrage on social media, deleting the app in a performative gesture, even at the cost of losing their hard-earned streak awards. The comment sections on Duolingo’s TikTok became a battleground of criticisms focused on the replacement of human workers.

This reaction is part of a broader sentiment sweeping through the U.S. populace. Even with more Americans embracing tools like ChatGPT, discontent over AI's infiltration into daily life is palpable. Experts suggest that we are witnessing a significant shift towards skepticism about the benefits of AI.

Duolingo spokesperson Sam Dalsimer clarified that AI isn’t outright replacing staff; rather, the AI-generated content will be guided by their learning experts. Nonetheless, this policy highlights a trend within the tech industry where companies like Klarna and Salesforce also announce plans to reduce human labor in favor of automated solutions, especially in fields like customer service.

As concerns mount, people are voicing issues beyond job loss. Generative AI is often criticized for producing error-prone content, contributing to environmental harm, and raising mental health concerns among users. The creative community, which initially welcomed AI tools, has voiced growing fears of their works being exploited for AI training, leading to intensified backlash seen during recent Hollywood writer strikes and ongoing copyright lawsuits.

Brian Merchant, a former WIRED contributor, noted a rising "ambient animosity" towards AI systems. Research from Pew indicates that apprehension about AI has soared from 38% to over half of U.S. adults in just under a year. Ethical researchers have long pointed out the technology's potential dangers, often relegated to niche discussions, are now at the forefront of public discourse.

Humor and hostility towards AI-generated content are spilling into everyday life. Users on platforms like LinkedIn and Spotify are reporting frustration with the prevalence of AI in their feeds. This growing animosity has manifested into real-world concerns, with parents anxious about AI's impact on children’s mental health, while couples fear emotional disconnection due to chatbot dependencies.

Environmental issues are also under scrutiny, particularly as data centers powered by fossil fuels pollute rural communities—often low-income and predominantly minority populations. Critics, including technology philosopher Shannon Vallor, warn that the AI revolution is disproportionately benefiting the wealthiest, leaving marginalized communities to bear the brunt of its side effects.

Recent protests in Memphis against an AI data center highlight just how serious public sentiment has become. Community organizers are rallying against these developments, illustrating that dissatisfaction with AI's pervasive influence is not just confined to online outrage.

As more workers feel threatened by these technologies, the potential for large-scale protests could grow. The online backlash we observe today may signal a shift towards more tangible resistance against the unchecked expansion of generative AI in our lives, indicating that society is ready to reclaim agency from algorithms.