Technology

Microsoft Issues Temporary Fix for Outlook Crash Annoying Users Worldwide!

2025-01-20

Author: Wai

Microsoft Issues Temporary Fix for Outlook Crash Annoying Users Worldwide!

Microsoft has just announced a temporary solution to a frustrating problem affecting classic Outlook users who experience crashes while writing, replying to, or forwarding emails. This glitch has surfaced following the recent update for various versions of Outlook, including Microsoft 365, Outlook 2021, Outlook 2019, and Outlook 2016, specifically after the rollout of Version 2412 (Build 18324.20168) on January 7. Users have reported encountering the ominous '0xc0000005' exception code during these crashes.

To identify if this issue is impacting you, Microsoft suggests checking the Windows Event Viewer Application Log for crash Event 1000 or Event 1001. Specific details related to these events can provide insight into the problem.

The good news? Microsoft’s Outlook team has already devised a fix for the bug! This patch is scheduled to be released for customers in the Current Channel on January 28, with Version 2501 (Build 18429.20000). Until then, Microsoft is providing a workaround for those affected: revert your Outlook to version 2411 (Build 18227.20162), which remains unaffected by this issue.

If you find yourself struggling with these crashes, here’s how to roll back to the stable version:

How to Roll Back to Outlook Version 2411

1. Search for 'Command Prompt' in the Windows search box. 2. Right-click the 'Command Prompt' icon and select 'Run as administrator.' 3. In the Command Prompt window that appears, copy and paste the following commands and hit Enter after each one: ``` cd %programfiles%\Common Files\Microsoft Shared\ClickToRun officec2rclient.exe /update user updatetoversion=16.0.18227.20162 ```

This temporary fix will allow you to continue using Outlook without interruptions until the permanent solution is deployed.

In addition to this issue, last week Microsoft addressed another problem concerning the crashing of Microsoft 365 applications and classic Outlook on Windows Server 2016 and Windows Server 2019 systems. Furthermore, it has plans to automatically install the new Outlook email client on Windows 10 systems, beginning with the security update in February 2025.

Stay tuned for more updates and be sure to back up your emails to prevent potential loss during this rocky transition!