Nation

Hong Kong's Bold Leap into AI: Revolutionizing Public Service Delivery

2025-06-17

Author: Ming

Hong Kong Embraces AI for a Smarter Public Sector

In a groundbreaking move, Hong Kong is advancing its public service capabilities through the innovative use of Generative AI technologies. A recent seminar, hosted by the Digital Policy Office (DPO) and the Civil Service College (CSC), attracted 180 high-ranking civil servants who gathered to explore this exciting frontier.

Under the expert guidance of the Provost of the Hong Kong University of Science and Technology, participants learned about HKGAI V1, a cutting-edge, locally developed large language model specifically designed to meet the linguistic, cultural, and policy needs of Hong Kong. This local model is set to outperform traditional international AI systems in delivering accurate and relevant outputs for governmental operations.

Introducing HKPilot: Your AI-powered Assistant

One of the most promising tools showcased was HKPilot, a generative AI document processing assistant currently in trial use across various government departments. HKPilot is designed to streamline administrative tasks like document drafting, translation, and summarization—freeing up civil servants to focus on more strategic initiatives.

The potential of HKPilot to decrease administrative workload is significant, promising faster turnaround times and a more efficient operation overall.

A Future-Ready Approach to Public Service

The seminar highlighted various AI applications that could revolutionize citizen engagement, data analysis, and knowledge management within government departments. By leveraging AI, the initiative aims to eliminate service bottlenecks and enhance the speed and quality of public service responses.

In December, Hong Kong took a major step forward by establishing the AI Supercomputing Centre in Cyberport, which aims to provide the computational power necessary for extensive AI research and operational deployment. This center is pivotal for positioning Hong Kong competitively in the global AI landscape.

AI + Civil Services: Paving the Way for Digital Transformation

To systematize AI integration throughout public services, the DPO is gearing up to launch the "AI + Civil Services" initiative. This program will focus on promoting AI use across government agencies through training and resource sharing, ensuring civil servants are well-versed in these groundbreaking technologies.

The partnership between the DPO and CSC symbolizes a strategic effort to nurture leadership talent capable of steering digital transformation within the civil service, fostering an innovative mindset that embraces change.

Conclusion: Hong Kong’s Vision for the Future

The seminar showcased Hong Kong's commitment to leveraging generative AI technology for public sector modernization. By investing in local AI models and infrastructure and providing targeted training, the government is establishing a solid foundation for a smarter, tech-savvy public administration.

This forward-thinking approach not only enhances service delivery but also aligns with the specific needs and goals of Hong Kong, ensuring a bright, digitally-enabled future for its public services.