Investigating a Scary Incident

On November 21, 2023, a concerning event occurred at the SkyPier Terminal Line’s Air-to-Sea Platform in Terminal 1, where a young passenger accidentally slipped into the gap between the APM train and the platform edge. Thankfully, sympathetic fellow passengers acted swiftly, pulling her to safety in just moments, and fortunately, there were no injuries reported. The APM train service continued without disruption, and no complaints were filed by passengers.

However, the incident prompted AAHK to investigate internal reporting and communication procedures. The findings revealed deficiencies in operational awareness and clarity among staff, which contributed to the situation. It's important to note that the investigation found no signs of deliberate negligence or any attempts at cover-up by employees.

Making the APM System Safer

The APM system at Hong Kong International Airport is outfitted with cutting-edge technology, including advanced sensors and infrared devices that monitor platform screen doors and train doors. These systems are designed to detect any obstructions and can prevent a train’s departure if necessary. The investigation concluded that there were no overarching safety concerns with the APM system itself.

New Safety Initiatives to Protect Passengers

In an earlier effort to enhance passenger safety, AAHK had launched a project back in July 2023 aimed at reducing the platform gap at the curved sections of the SkyPier Terminal Line. This improvement, which is set to be finalized by June 2024, will significantly decrease the gap from 13.5–14.5 cm to between 7–10.1 cm, reducing the risk of similar incidents in the future.

In addition to the already underway gap reduction project, AAHK has implemented a range of new measures, including:

1. **Mandatory Incident Reporting:** Frontline staff have been instructed to document all safety incidents, regardless of whether they have been verified. This will ensure that all incidents are reported comprehensively to the Electrical and Mechanical Engineering Department (EMSD).

2. **Improved Training and Guidelines:** AAHK is updating its safety protocols and conducting extensive training sessions for frontline staff to enhance response times and improve incident reporting procedures.

3. **Centralized Incident Coordination:** To streamline incident investigation processes, the AAHK safety department will now oversee all investigations, promoting a unified approach to follow-up actions and resolutions.

4. **Upgraded CCTV Monitoring:** AAHK will enhance its CCTV system to provide broader viewing angles at the affected platforms, with the goal of completing this upgrade by March 2025.

A Continuing Commitment to Safety

The Airport Authority Hong Kong is steadfast in its commitment to uphold the highest safety standards at Hong Kong International Airport. By addressing communication deficits, revising operational protocols, and harnessing innovative technology, AAHK aims to prevent future incidents and foster a secure environment for every traveler.

In light of the expanding operations and increased foot traffic at the airport, these measures come at a crucial time and reflect a robust dedication to passenger safety as the airport continues to thrive as a global travel hub.

Stay tuned for more updates and initiatives focused on enhancing safety and efficiency at Hong Kong International Airport!