From Bustling Hong Kong to Laid-Back Australia: A Bus Driver's Journey Reveals Surprising Differences

Calvin Wong, an experienced bus driver with a rich background in Hong Kong's busy transit system, is now navigating the streets of Melbourne. After spending two years driving in Hong Kong, he has spent the last six months adapting to the Australian bus driving experience.

One of the most significant contrasts Wong has observed is the friendliness of passengers in Australia. In Melbourne, he often finds himself greeted by riders as they board his bus and thanked upon their departure. This open exchange of courtesy is a stark departure from the fast-paced culture in Hong Kong, where commuters are often in a rush and less inclined to engage. "I remember a passenger once told me, 'You are a good driver,' which genuinely boosted my confidence," Wong shared, noting that such compliments are rare in his hometown.

However, Wong also points out some challenges in the Australian system. He has noticed that fare evasion is more common here—many passengers do not tap their travel cards, and some even board the bus without a positive balance. This contrasts sharply with Hong Kong, where checking tickets is strictly enforced, and fare evasion typically results in fines.

Jacky Tsang, the operations manager at Ventura Bus Company, explains that the influx of skilled drivers like Wong from Asia is crucial in addressing the current bus driver shortage in Australia. With a workforce predominantly composed of drivers nearing retirement, the industry faces significant challenges in appealing to younger generations. Factors such as irregular hours and strict compliance requirements further complicate recruitment efforts.

Wong emphasizes how his experience in Hong Kong's densely populated transit environment has equipped him for the complexities of Melbourne's routes. His familiarity with managing high-pressure situations and adhering to tight schedules has made his transition smoother. He appreciates the technological advancements in Australia, such as the computerized navigation systems, which allow him to cover seven to eight routes a day compared to one or two in Hong Kong.

The hiring process at Ventura Bus Company prioritizes exceptional driving and safety records, along with strong customer service and communication skills. Tsang praises former Hong Kong bus drivers for their adaptability and confidence, especially when maneuvering through narrow streets.

Both Wong and Tsang share a fondness for their roots—Tsang reminiscing about his childhood riding double-decker buses in Hong Kong while Wong thrives on his newfound role in Australia. As the demand for bus drivers continues to rise, the integration of experienced drivers from diverse backgrounds may help reshape the transit landscape, making it more efficient, friendly, and ultimately more engaging for all passengers.

In a time of labor shortages and changing commuter dynamics, Calvin Wong's journey highlights not only the differences between bus driving in Hong Kong and Australia but also the universal need for human connection and appreciation in everyday interactions.