Introduction

Costco's legendary return policy has become a topic of intrigue and amusement among shoppers, as many test the limits of what they can bring back to the big-box store. From furniture to electronics, Canadian customers are sharing their unbelievable return tales, sparking laughter and astonishment.

Stunning Returns

Earlier this year, a woman stunned everyone when she returned a mattress that had been in use for five years. Similarly, another individual managed to bring back a couch after two years of ownership. But the true standout story comes from the U.S., where a customer attempted to return a whopping 22-year-old television. Could this be the oldest item ever presented for a return at Costco?

The Reddit Discussion

In a Reddit thread dedicated to Costco enthusiasts in Canada, one curious user posed the question, "What is the oldest item you've ever returned, and why? Have you ever been denied a return?" Responses poured in, revealing the lengths to which customers would go to reclaim their money.

Generous Return Policy

Costco is known for its flexible return policy, which is touted as one of the most generous in the retail industry with a 100% satisfaction guarantee on nearly all merchandise—with a few notable exceptions. Electronics, such as TVs, computers, and major appliances, must be returned within 90 days of purchase.

Customer Experiences

One shopper detailed a return involving a Miele C3 vacuum. After 18 months of struggle with motor issues that he characterized as a user problem—despite his protests—Costco staff kindly processed his refund without hesitation. Another user shared a similar experience with an iRobot Roomba, which failed to charge even after multiple attempts to resolve the issue with the manufacturer’s support team. Frustrated, the customer returned it and walked away with a new one.

Adventurous Returns

Several adventurous returns were revealed, including one shopper who managed to return golf clubs they had owned for two years, albeit after facing rejection at one location before succeeding at another. Another impressive tale involved a three-year-old hot tub, which a friend managed to return, showcasing just how flexible Costco can be.

Surprising Items

The range of successful returns surprised many, with some items dating back five, seven, and even eleven years! A Redditor recounted how they returned jeans they had never worn after more than five years—"They asked when I bought them, and it just so happened they were really old!" they revealed, receiving a full refund without a hitch. Another comedy of errors involved the return of five-year-old unopened printer ink cartridges that, unbeknownst to the shopper, were ancient relics long lost in storage.

Denial of Returns

However, not every attempt at a return ended in success. One person shared their exasperation at being denied a refund on a Blendtec blender that had been malfunctioning since day one. "It's still under warranty, but I've learned to be persistent!" they mused.

Subjective Policy

The contrast between successful returns and rejections highlights just how subjective and unpredictable return policies can be. One shopper shared that while their five-year-old jeans were accepted, their attempt to return ill-fitting snow pants was met with a firm "no," showcasing that Costco's flexibility has its limits.

Conclusion

In the end, these quirky return stories not only entertain but also shine a light on just how unpredictable retail can be. So, if you find yourself shopping at Costco, you might just want to keep that dusty old item in the back of the closet—you never know when it might earn you a trip back to the store!