The TTC Steps Up Safety with Crisis Workers

Get ready, Toronto! Starting November 15, crisis workers will be deployed on TTC Line 1 subway platforms as part of a groundbreaking safety pilot program. This initiative aims to enhance the sense of security for transit users.

What You Need to Know

Officials have confirmed that the Toronto Community Crisis Service (TCCS) staff will be present 24/7 at key stations, including Spadina, Union, and Bloor-Yonge. This means help will always be just a moment away.

Transit users can easily access these crisis workers through the SafeTTC app, by speaking to TTC staff members, or by dialing 211 for immediate assistance.

A Record Demand for Help

In recent reports, TTC Special Constables responded to over 1,028 'Person in Crisis' calls in 2024 alone. This staggering number highlights the urgent need for dedicated support on public transit.

Cost and Funding

The initial cost for this ambitious project is estimated at $540,000 for the first year, with future annual costs projected to reach $1.8 million. While funding is still pending City Council approval, Mayor Chow is advocating for its inclusion in the upcoming budget, stressing the importance of rider safety.

Emphasizing Safety and Community Support

Mayor Chow pointed out that about 78% of mental health incidents can be resolved without police intervention. This pilot program aims not only to provide immediate assistance but also to foster a preventative approach during busy travel times.

"Transit needs to be safe and feel safe," Chow stated. "Bringing crisis workers on to the platform as a resource for riders will help us respond to incidents faster and prevent them."

Freeing Up Police Resources

This program is designed not only to enhance passenger safety but also to alleviate the workload of local police officers. An effective partnership with various safety personnel, including outreach teams and security guards, will enable quicker responses to any crisis that may arise.

Upcoming Review by City Council

Toronto City Council is expected to delve deeper into this pilot program at their meeting on October 8. Stay tuned for updates as Toronto takes this significant step towards safer public transit!