Attention, Heroes of Arkesia!

In a crucial update, we want to shed light on the recent waves of bans that have swept through the game, linked to Amazon Games' unwavering commitment to the principle of "Play Fair." This is an important discussion for everyone dedicated to enjoying the game justly, and it also serves as a reminder about the implications of Real Money Trading (RMT) and botting activities.

The Battle Against Cheating and Bots Intensifies!

With a focus on integrity, it is imperative to refrain from cheating, botting, hacking, or utilizing third-party software that gives you an unfair edge—commonly seen in unattended gameplay or unauthorized game modifications. Our dedicated internal Anti-Cheat teams, in collaboration with Easy Anti-Cheat and Smilegate RPG, are continuously adapting and enhancing detection methods to combat these unfair practices. We are committed to minimizing the adverse effects bots have on both the in-game economy and the overall player experience.

Interestingly, our recent ban assessments revealed that some accounts, previously unblemished by misconduct, had inadvertently used automation programs. Though these players did not warrant a permanent ban, their actions still constituted a violation of the Code of Conduct, resulting in a significant penalty. However, these accounts will now see their permanent bans reduced to a 30-day suspension, with the previously served ban period credited towards this new suspension.

We urge these players to embrace the "Play Fair" ethos moving forward, especially considering the recent adjustments to alleviate the burden of daily tasks, now streamlined to require just one Kurzan Frontline or Chaos Dungeon clearance per character each day. Remember, any further infractions will reactivate the permanent ban—so play smart!

Tackling RMT: The Reality Behind the Bans

Another critical point to address is the ongoing crackdown on Real Money Trading (RMT), which involves the illegal buying and selling of in-game items and currencies. Our RMT investigations are thorough and meticulously vetted through manual processes. It’s vital to understand that many players engaged in these behaviors often hesitate to disclose the full extent of their actions, which can foster misunderstandings and misinformation within the community.

Importantly, appeals against bans or suspensions are not summarily dismissed. Each case is reviewed by a team member, and while response templates exist to convey decisions, they are not automated responses. This ensures that each appeal is handled with care and that those with genuine grievances have their voices heard.

In essence, we are committed to fostering a fair playing environment in Arkesia. The recent ban waves serve as a sturdy reminder of our dedication to preserving the integrity of the game. Keep this in mind as you forge ahead in your adventures, and let’s build a fairer community together!

Stay vigilant; play fair!